French startup Rounded envisions a future where AI voice agents become the primary mode of interaction between customers and businesses. Rather than providing pre-built voice agents, the company has taken a unique approach by offering an orchestration platform that enables companies to design and build their own customized AI voice agents tailored to their specific needs.
The startup initially began its journey focused on developing a web3 product. However, after gaining valuable insights and reevaluating market opportunities, Rounded decided to pivot towards the field of AI, specifically targeting voice technology. This shift reflects the growing demand for personalized, voice-driven customer experiences that can adapt to a company’s unique requirements.
Empowering Businesses to Build Custom AI Solutions
Traditional AI solutions often come pre-packaged and limited in how they can be customized. Rounded’s platform empowers companies by providing them with the tools and flexibility to create voice agents that match their brand identity and operational goals. Businesses of all sizes, from startups to large enterprises, can utilize the platform to construct conversational agents that resonate with their customers.
The orchestration model dissolves barriers such as complex coding or development expertise, making the technology accessible to a wider range of users. Rounded aims to simplify the process, enabling non-technical teams to participate in building these voice-driven solutions, expanding inclusivity in AI adoption.
The Growing Importance of AI in Customer Interaction
As AI technology continues to evolve, customers increasingly expect seamless and efficient interactions with businesses. Voice agents, in particular, hold the potential to streamline customer service, automate repetitive tasks, and create more natural and engaging user experiences. Rounded recognizes this shift and aspires to play a pivotal role in shaping the next generation of AI-powered communication tools.
By giving companies the ability to craft their own voice agents, Rounded ensures that businesses can stay competitive in an ever-changing landscape. The flexibility of the orchestration platform also allows organizations to scale and adapt their voice solutions as customer needs evolve over time.
A Vision for the Future of Interaction
While the company’s focus is currently on voice technology, the broader vision extends to the entire ecosystem of AI-driven automation. Rounded sees its platform as a foundation for businesses to explore new applications of AI, fostering innovation across industries. By enabling greater personalization and usability, Rounded hopes to redefine how businesses approach customer engagement.
Looking ahead, the ongoing advancements in AI and voice technologies highlight the importance of having customizable, adaptable tools to address the specific needs of businesses. Rounded’s orchestration platform is positioned to provide the framework companies need to build those tools, driving both efficiency and deeper connections with customers.